Let customers request work
directly from your website.

How HiveSuite handles online enquiries

Most trade and mobile service businesses get enquiries through their website - but the process usually means reading an email, copying the customer details into a spreadsheet or notebook, and manually writing up a quote. If you are busy - and you usually are - that email sits unread for hours or days. By the time you respond, the customer has already hired someone who replied faster. According to industry research, the first business to quote wins the job more than 70% of the time.

HiveSuite automates the first steps so you can respond faster without doing more work. You embed a custom form on your website. When a customer fills it in, HiveSuite creates their customer record and drafts a quote. You review, adjust, and send. The customer accepts online and pays a deposit via Stripe. The job goes straight onto your HivePlanner schedule. What used to take an hour of admin in the evening now takes two minutes between jobs.

Every form submission creates a full customer record with contact details, enquiry notes, and a draft quote ready to review.

No more lost leads

Every enquiry that comes through the form is captured in HiveSuite instantly. No emails buried in your inbox. No scribbled notes on the dashboard. No leads forgotten because you were mid-job when the form was submitted. You can see every open enquiry, every sent quote, and every accepted job in one place. For a busy tradesperson who cannot answer the phone all day, this alone can transform your conversion rate.

Custom enquiry forms for your trade

HiveSuite's embeddable forms are fully customisable. Add fields that match your specific trade and the information you need to quote accurately:

• Plumbers and heating engineers - boiler make and model, type of work needed, property type
• Electricians - number of circuits, consumer unit age, type of work
• Cleaners - number of rooms, property size, frequency required
• Hire companies - event date, venue address, items needed
• Mobile groomers - dog breed, size, coat type
• Pest controllers - type of pest, property type, urgency

The form captures exactly the information you need so you can send an accurate quote without a follow-up phone call.

Automatic customer and quote creation

When a customer submits your enquiry form, HiveSuite automatically creates their customer record and a draft quote. No manual data entry, no copy-pasting from emails. Open the draft quote, review it, adjust line items using HiveAssist (the built-in AI assistant that drafts quote line items from a job description), and send a professional branded quote. The whole process takes a minute or two.

Track every enquiry through your quote pipeline - from submission to sent to accepted.

Deposit collection via Stripe

For many service businesses, collecting a deposit secures the booking and protects you from no-shows and cancellations. HiveSuite lets you request a deposit percentage on your quotes. When the customer accepts, they pay the deposit via Stripe to confirm the work. Stripe is included on all plans, or use your own payment methods. Invoice the remaining balance on completion. The invoice reminder board tracks deposits received and balances outstanding at a glance.

Customer portal for approvals and payments

Customers can also accept quotes and pay invoices through the customer portal - a branded login where they view their job history, upcoming work, approve quotes, pay invoices, access compliance documents, upload files, and message your business. For regular customers, the portal becomes their go-to place for everything related to your services. It reduces back-and-forth and makes your business look professional. Included on all plans.

Xero and QuickBooks integration

HiveSuite integrates with Xero and QuickBooks so your invoices, payments, and customer records sync automatically. When a deposit is collected or an invoice is paid, the payment is recorded in your accounting software. No double-entry, no manual exports.

Enquiry analytics with HiveIntel

HiveIntel is HiveSuite's built-in reporting and AI analytics tool. Track your enquiry pipeline in plain English:

• "How many enquiries did I get this month?" - measure lead volume
• "What is my quote conversion rate?" - see how many enquiries become jobs
• "Which job types generate the most revenue from online enquiries?" - focus your marketing
• "How quickly am I responding to enquiries?" - speed wins jobs
• "Show me revenue from website leads this quarter" - measure ROI on your web presence

Understand which leads turn into paying work and where your most valuable customers come from.

Part of the full platform

Embeddable forms are not a standalone product - they are part of the full HiveSuite platform. Every enquiry flows into your CRM, your quoting, your scheduling, your invoicing, and your reporting. The same platform handles the customer from their first website visit through to their tenth annual service. Plans start from £34.99/month inc. VAT with a 30-day free trial and no credit card required. Every plan includes every feature.