Every job now has a structured log of site visits, notes, photos, before-and-after comparisons, and customer updates - accessible from HivePlanner, HiveCrew, and the customer portal.
Site Log gives every job in HiveSuite a structured record of what happened on site. Instead of scattered notes, photos in camera rolls, and updates lost in group chats, everything lives in one place - organised by visit, with full privacy controls and customer sharing built in.
Site Log in action - visits, notes, photos, and before-and-after comparisons from a single job
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Every job can now have its own structured Site Log. Rather than treating a job as one long record, Site Log breaks it into individual visits - each with its own title, type, status, timeline, notes, and photos.
Access it from the HivePlanner job inspector, the job's Site Log summary, HivePlanner job tools, HiveCrew quick actions, or the Customisation Hub settings. The Planner inspector gives you an at-a-glance summary without opening the full view.
Visit count
See how many visits have been logged for the job at a glance.
Photo count
Total photos taken across all visits for the job.
Note count
All timestamped notes across every visit, in one summary.
Latest visit
See the most recent visit details without opening the full log.
Direct open
One-click link to jump straight into the full Site Log.
Structured visits
Each job can contain multiple individual visits. Every visit captures the full picture - who, what, when, and where - with automatic status tracking.
Timeline & notes
Every visit builds a chronological activity timeline. Creation, start, completion, notes, photo uploads, and before-and-after activity all appear in order with timestamps and the responsible user.
Notes can be shared with the customer or marked internal. Internal notes stay visible to your team but are automatically excluded from customer notification emails, the customer portal, and customer-visible timelines.
Site photos
Add photos to any visit using file browsing, camera capture, or multi-photo uploads. Photos appear within the relevant visit and in the wider gallery view.
Photo tools include full-size lightbox viewing, captions, favourites with filtering, and deletion. Enable GPS warnings during photo uploads to help capture additional location evidence.
Switch between timeline view and gallery view to see photos across the entire job. Search across visits, notes, and photo captions, and filter visits by status or type.
Customer sharing
Customer-visible visits can be sent directly to the customer as a polished email. Before sending, choose a custom message and select exactly which notes and photos to include. Internal notes are automatically excluded and photos use signed links for security.
In the customer portal, shared visits appear inside the relevant job with collapsible cards showing the visit title, date, status, type with colour badge, description, customer-visible notes, photo grid, and before-and-after comparisons. Internal notes, system events, and unshared visits are always hidden.
Settings & permissions
Configure Site Log for your business, your team, and your customers. Everything is toggleable - turn features on or off without losing any data.
Enable or disable
Turn Site Log on or off for your account. When disabled, links are removed and direct access is blocked.
Default visibility
Choose whether new visits are customer-visible by default or internal until shared.
GPS warnings
Enable GPS warnings during photo uploads to help capture additional location evidence.
Portal controls
Toggle Site Log visibility, before-and-after photos, and notifications in the customer portal.
Crew restrictions
Restrict Site Log access for crew members to control what they can see and do.
Per-user overrides
Apply individual permission overrides for fine-grained access control.
Start your free 30-day trial and try Site Log on your next job - structured visits, photos, before-and-after comparisons, and customer updates included on every plan.
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