Plumber software for UK plumbers & heating engineers.

Why UK plumbers and heating engineers choose HiveSuite

From emergency boiler breakdowns to planned bathroom installations and annual servicing contracts, HiveSuite gives plumbers and heating engineers one platform to manage every type of job. Quote from the van, schedule across your team, send invoices with instant card payment links, and keep a full property history for every customer.

HiveSuite is UK-built, priced in GBP including VAT, and works on any device. No per-user pricing, no feature locks - every plan includes everything from day one, starting at £34.99/month.

Managing emergency callouts and planned plumbing work

Plumbing is reactive by nature. A burst pipe or boiler breakdown can arrive at any time, and your customers expect a fast response. HiveSuite lets you manage emergency callouts alongside planned bathroom installations, boiler servicing, and maintenance contracts from one system. Every job has its own record with full property history, photos, notes, and attached documents.

When a repeat customer calls, you can pull up their address and see every job you have done there - which parts were fitted, when the boiler was last serviced, and what was quoted previously. No searching through notepads, text messages, or spreadsheets.

Quoting for plumbing and heating work on-site

Winning plumbing work often comes down to who gets their quote out first. With HiveSuite you can build a professional, itemised quote on your phone while still at the customer's property. Add line items for parts, labour, and callout charges, then send it by email before you have left the driveway.

HiveAssist, the built-in AI assistant, drafts quote line items from a short description of the work. Describe the job - "replace combi boiler, flush system, new thermostat" - and get a structured quote with parts and labour that you review, adjust, and send. You can also send multi-option quotes so the customer chooses between a repair and a full replacement.

Quotes are branded with your business name and logo and can be accepted online by the customer with a single click. Once accepted, convert to an invoice in one tap.

Scheduling plumbers across callouts and installations

HivePlanner is a visual drag-and-drop calendar that handles the unpredictable mix of plumbing work - assign same-day emergency callouts alongside multi-day bathroom installations, recurring boiler services, and landlord compliance visits. When you assign a job, your plumber sees it instantly on the HiveCrew app with the full job details, customer address, and one-tap directions to site. The Map view in HivePlanner puts the day or week of jobs on a map as pins coloured by status, so you can see which jobs sit close together before you plan the day.

If a callout runs over or plans change, drag the job to a new slot and your team is updated automatically. Conflict detection warns you before you double-book an engineer. For plumbing firms managing multiple vans, HivePlanner gives you a clear view of who is where and where you have capacity.

Compliance documents for plumbing and gas work

HiveSuite includes a compliance document builder with preloaded templates designed around UK standards so you can generate certificates, RAMS, checklists, and method statements directly from your jobs. Documents are numbered, track issue and next-check-due dates, and can be shared with customers through the customer portal.

Store everything against the job and the property - gas safety certificates, unvented hot water certificates, benchmark commissioning checklists, and photos of completed installations. Track parts and inventory so you always know what is in the van and what needs reordering. When a landlord or customer needs a copy of a certificate months later, you can find and resend it in seconds.

Invoicing and getting paid faster as a plumber

Chasing payments is one of the biggest time drains for plumbers. HiveSuite helps you get paid faster by making invoicing instant. Convert any accepted quote to an invoice in one click. With Stripe connected, every invoice includes a payment link so the customer can pay by card immediately.

For plumbers on maintenance contracts or landlord servicing agreements, set up recurring invoices that go out automatically on your chosen schedule. The invoice reminder board tracks every outstanding payment at a glance so you always know who to chase, and HiveAssist can draft follow-up reminders for you.

Keep your team in the loop

Team members log in to HiveCrew where they see only their own jobs for the day - customer addresses, job notes, and one-tap directions. They update job status, log their hours, and upload photos of completed work. Everything syncs back in real time. HiveCrew is available as a native app on Android with offline mode, so jobs, check-ins, photos, notes and certificates keep working with no signal and sync automatically when you reconnect. On iOS it installs as a Progressive Web App with push notifications, and a native iOS app is awaiting App Store approval.

Your plumbers see only what is relevant to them - their jobs, their schedule, and their time logs. You keep control of quoting, invoicing, and customer records from the main HiveSuite dashboard.

AI-powered reporting for your plumbing business

HiveIntel turns your job data into clear, actionable reports without spreadsheets. Ask questions in plain English: "who owes me money", "what did I earn this quarter", "show me all boiler services this month", "revenue by job type". Each answer opens as a report with a one-line summary, a chart and the figures behind it, which you can save, share, download, pin to a dashboard or have emailed daily, weekly or monthly.

For plumbing firms tracking profitability across emergency work, installations, and servicing contracts, HiveIntel makes it easy to see which job types deliver the best margins and where your repeat business comes from.

Xero and QuickBooks integration

HiveSuite integrates with Xero and QuickBooks so your invoices, payments, and customer records sync automatically. No double-entry, no manual exports - your bookkeeper or accountant always has up-to-date figures.

Built for UK plumbers, not adapted from a US product

Many plumber software platforms are built for the US or Australian market and adapted for the UK as an afterthought. HiveSuite is designed from the ground up for UK contractors - GBP pricing that includes VAT, compliance templates designed around UK standards, and workflows that match how UK plumbing businesses actually operate.

Plans start from just £34.99 per month with a 30-day free trial and no credit card required. Every plan includes every feature - HiveCRM, HivePlanner, HiveIntel, HiveCrew, Customer Portal, and Stripe payments. You choose your plan based on team size, not which features you need.