Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us when using HiveSuite, including:

Name, email address, and contact details
Business information (company name, VAT details, business address)
Payment information (processed securely via Stripe)
Customer data you input into HiveSuite (names, addresses, job details)
Usage data and preferences within the platform

2. How We Use Your Information

We use the information we collect to:

Provide and maintain HiveSuite services
Process subscription payments and manage your account
Send you important updates about HiveSuite features and maintenance
Improve our platform based on user feedback and usage patterns
Provide customer support and respond to your enquiries
Ensure the security and integrity of our platform

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

4. Data Security

We implement appropriate security measures to protect your personal information and business data against unauthorised access, alteration, disclosure, or destruction. Your data is encrypted and stored securely.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

Access your personal information
Update or correct your information
Request deletion of your information
Opt out of marketing communications
Export your business data from HiveSuite

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyse usage patterns. You can control cookie settings through your browser preferences.

8. Third-Party Services

HiveSuite integrates with third-party services such as Stripe for payments. These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: support@hivesuite.co.uk