UK-based support team
How can we help?
Whether you are setting up your account, stuck on a feature, or have a billing question, real people in the UK are here to help.
Email us
Best for detailed questions, screenshots, and billing queries.
support@hivesuite.co.ukCall us
Speak to someone on our UK team about your account.
020 3984 5366How-to guides
Video walkthroughs for quotes, invoices, HiveIntel, HiveCrew, and more.
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Help us help you.
Including a few details when you get in touch means we can find your account and look into the problem straight away, without the back and forth.
- Your account email - the one you use to log in to HiveSuite.
- What you were doing - the page or feature, and the steps that led to the issue.
- A screenshot - especially of any error message you saw.
- Your device - desktop browser, Android app, or iPhone web app.
Common questions
Frequently asked questions
How do I log in to my HiveSuite account?
Log in at portal.hivesuite.co.uk/login using the email address you signed up with. If you are a team member, log in to HiveCrew with the details your business admin set up for you.
How do my team members get the app?
HiveCrew, the team member view of HiveSuite, is available as a native app on Google Play for Android, and as an installable web app (PWA) on iPhone and iPad with push notification support.
Where can I find step-by-step guides?
Our How-to Guides page has video walkthroughs covering registration, your first quote and invoice, HiveIntel reporting, theming, HiveCrew, and the Customer Portal.
Do I need Stripe to take payments?
No. Stripe is included on all plans if you want to take card payments online, but it is optional. You can carry on using your own payment methods.
How do I cancel my subscription?
You can cancel from within your account. Cancellation is processed immediately and access is disabled straight away, so export anything you need first. Full details are in our Refund & Cancellation Policy. If you cannot cancel through the platform, email us and we will help.
I think I have been charged incorrectly. What should I do?
Email support@hivesuite.co.uk with your account email, the invoice or receipt, the date and amount, and a short description of the issue. Genuine billing errors are reviewed separately from change-of-mind requests.
How do I report a security concern?
If you suspect unauthorised access to your account or have found a security issue, email support@hivesuite.co.uk immediately with as much detail as you can.
How do I make a data protection or privacy request?
See our Privacy Policy for how we handle your data, and our Data Processing Agreement and Subprocessors list for business customers. Send any data requests to support@hivesuite.co.uk.