Appliance repair software
to manage jobs, parts & get paid faster.

Why UK appliance repair businesses choose HiveSuite

Appliance repair is fast-paced, reactive work. You need to dispatch engineers quickly, track parts per job, keep a full repair history per customer, and get paid on the spot. HiveSuite gives appliance repair businesses one platform to manage callouts, parts inventory, customer and appliance records, quotes, invoicing, and field engineers - all from your phone.

HiveSuite is UK-built, priced in GBP including VAT, and designed for how UK service businesses actually work. No per-user pricing, no feature locks - every plan includes everything from day one.

Tracking repair history per customer and appliance

Appliance repair customers often call back - either for a different appliance or a recurring fault. HiveSuite stores every job against the customer record so you can see every repair you have done for them: which appliance, what the fault was, which parts were fitted, and when. When a customer calls about their washing machine again, you know exactly what happened last time before you arrive.

This history also helps you spot patterns - repeated faults that point to a bigger problem, or customers whose appliances are reaching end of life and might benefit from a new purchase recommendation.

Parts tracking and van stock management

Appliance repair engineers carry common parts in the van - thermostats, heating elements, door seals, pumps, belts, and bearings. HiveSuite lets you track stock levels, set low-stock alerts, and raise purchase orders for your suppliers. Log parts used against each repair job so you always know what is in the van and what needs reordering.

Having parts tracked per job means you can see your true cost for each repair and price future work accurately.

Quoting and invoicing on-site

Most appliance repair work is quoted and invoiced on the spot. HiveSuite lets you build a professional quote on your phone while still at the customer's property. Add parts, labour, and callout charges, then convert to an invoice on completion. Every invoice includes a Stripe payment link so the customer can pay by card immediately - no card machine needed.

HiveAssist, the built-in AI assistant, can draft quote line items from a short description of the repair, saving time on repetitive quoting.

Dispatching engineers to callouts

When a repair call comes in, HiveSuite lets you create a job and assign it to an engineer in seconds. Your engineer sees the customer's address, appliance details, fault description, and one-tap directions on the HiveCrew app immediately. HivePlanner shows you who is available and where, so you can dispatch the nearest engineer.

For appliance repair businesses managing multiple engineers, conflict detection prevents double-bookings and the visual calendar gives you a clear view of daily capacity.

A mobile app for appliance repair engineers

HiveCrew is a lightweight mobile app your engineers add to their home screen - no App Store download needed. They see their assigned jobs for the day, appliance details, fault notes, customer access instructions, and one-tap directions. Log parts used, time on-site, and mark the job complete from the field. Everything syncs back in real time.

AI-powered reporting for your repair business

HiveIntel turns your job data into clear reports without spreadsheets. Ask questions in plain English: "what are my most common faults", "who owes me money", "what did I earn this week", "which engineers are busiest". Get instant answers as charts, tables, or dashboards that you can save and schedule for regular email delivery.

Built for UK appliance repair businesses, not adapted from a US product

HiveSuite is designed from the ground up for UK service businesses - GBP pricing that includes VAT and workflows that match how UK appliance repair businesses actually operate. Plans start from just £34.99 per month with a 30-day free trial and no credit card required. Every plan includes every feature.