FSM software built for the UK

Field service management software UK businesses rely on.

Schedule jobs, dispatch your field team, send branded quotes and invoices, collect Stripe payments, and track everything from one platform. Built for UK contractors and mobile service businesses - from sole traders to 50-person operations.

Start free - no card needed Explore all features

30-day free trialEvery feature, every planFrom £34.99/mo inc VAT

the highlights

Job schedulingDrag-and-drop calendar with conflict detection and real-time team availability.
Field engineer appYour team view jobs, check in, log time and issue certificates from their phone - even with no signal on Android.
Invoices & StripeQuote, invoice, and take card payments online. Stripe is optional and included on all plans.
AI analyticsAsk HiveIntel in plain English and get reports and dashboards that show how your business is performing.

the basics

What is FSM software?

Field Service Management (FSM) software is a platform that helps businesses manage work carried out at customer locations. It connects your office, your field team, and your customers in one system.

At its core, FSM software handles job scheduling, team dispatch, mobile access for engineers in the field, customer communication, and the billing cycle from quote to payment. Without it, most businesses rely on spreadsheets, WhatsApp, and paper invoices - which slow everything down, lead to missed jobs, and delay getting paid.

HiveSuite is FSM software built specifically for UK contractors and mobile service businesses - with UK pricing that includes VAT, and features designed around how British trades businesses actually work day to day.

SchedulingManage your job calendar, assign engineers, and prevent double-bookings with conflict detection.
DispatchSend jobs to your team instantly. They see everything they need on their phone, with directions in Google Maps, Waze or Apple Maps.
Quoting & invoicingSend branded quotes and invoices from the field or the office in seconds.
Payment collectionWith Stripe connected, every invoice includes a payment link so customers can pay online.
Customer portalCustomers log in to view jobs, approve quotes, and pay invoices online.

industries we serve

Which field service businesses use HiveSuite?

HiveSuite is used by UK contractors and mobile service businesses across dozens of trades. Any business that sends people out to jobs can benefit from FSM software.

ElectriciansPlumbersGas engineersLandscapersCleanersGeneral buildersLocksmithsHVAC engineersIT & AV installersPest controlSecurity firmsWindow fitters

...and any other trade or mobile service business that schedules jobs and invoices customers.

the full platform

One FSM platform. Every product included.

Every HiveSuite plan includes HiveCRM, HivePlanner, HiveIntel and HiveCrew, plus HiveHire equipment hire, HiveFleet and Time Off. No add-ons, no upsells - the complete field service management suite from day one.

HiveCRM

Customers, quotes, invoices

Every customer, quote and invoice in one place, so nothing is typed twice.

Quote to invoice in seconds
Recurring invoices
Stock and purchase orders

Explore HiveCRM

HivePlanner

Scheduling and pipeline

Drag jobs onto the calendar, see who is free and catch clashes early.

Drag, resize or click to book
Conflict detection
Pipeline board and site log

Explore HivePlanner

HiveIntelUpdated

Ask, reports, dashboards

Ask about your business in plain English and get a report back in seconds.

Ask in your own words
Highlights and dashboards
CSV, Excel and PDF

Explore HiveIntel

HiveCrewUpdated

Your team, in sync

Everyone sees their next job first, tracks time and updates jobs from site.

On my way, Arrived, Complete
Photos, videos and sign-off
Granular permissions

Explore HiveCrew

HiveHireNew

Equipment hire and rental

Hire out kit from your stock list, priced from rate cards and booked onto jobs.

Rate cards and live availability
Dispatch and return with photos
Invoice on return or monthly

Explore HiveHire

HiveFleetNew

Vans, plant and drivers

MOT, tax and insurance reminders, daily vehicle checks and vehicles booked onto jobs.

Registration lookup and MOT history
Vehicle checks from HiveCrew
Fines and licence checks

Explore HiveFleet

Time OffNew

Holiday and absence

Allowances, requests and sickness, checked every time someone is booked.

Requests and approvals
UK bank holidays and closures
Warns before you book

Explore Time Off

full feature set

Everything your field service business needs

Every feature below is included on every HiveSuite plan - from Solo to Enterprise. No feature locks, no add-ons.

Job scheduling

Drag-and-drop calendar with team availability, recurring jobs, and conflict detection built in.

Field engineer app

Your team manage their day from their phone - jobs, time, location, signatures and certificates, online or offline on Android.

Customer management

Full CRM with contact history, notes, site addresses, and job records for every customer.

Quotes & estimates

Professional branded quotes sent by email or directly from your phone while still on-site.

Invoicing

Recurring invoices, an invoice reminder board, and one-click conversion from accepted quotes.

Stripe payments

Optional and on every plan. With Stripe connected, every invoice includes a payment link, so customers can pay online without you chasing.

Customer portal

Branded self-service portal where customers view jobs, approve quotes, and pay invoices.

Time tracking

Full time tracking for every engineer. Clock in/out, view timesheets, and export for payroll.

Inventory management

Track stock levels, manage purchase orders, record suppliers, and get low-stock alerts.

Embeddable forms

Custom forms for your website that can create the customer and a draft quote on submission.

AI analytics

HiveIntel answers plain-English questions as reports, with shared dashboards and emailed reports. No spreadsheets needed.

Document attachments

Attach photos, certificates, contracts, and compliance documents to any job or customer record.

Customer portal messaging

Communicate with customers directly through the portal. Toggle messaging on per customer for two-way conversation.

Recurring jobs

Set up jobs that repeat daily, weekly, fortnightly, monthly, annually or on a custom interval - never miss a maintenance visit or service agreement.

User roles

Administrators run the business, Staff see only the areas you choose, and Crew get just what they need in HiveCrew.

QuickBooks & Xero

Sync invoices, customers, and payments with QuickBooks or Xero. No double-entry, no manual exports.

why hivesuite

Why UK businesses choose HiveSuite over other FSM tools

Built for the UKUK VAT, GBP pricing, and features designed for how British trades businesses work - not adapted from a US or Australian product.
Everything in one placeScheduling, field app, CRM, invoicing, and analytics - one login, one subscription, no integrations to maintain.
Honest, inclusive pricingEvery feature on every plan. No bronze/silver/gold tiers. No surprise charges for Stripe or the customer portal.
Genuinely mobile-firstHiveCrew is a dedicated field app - not a desktop website resized for mobile. Your team actually use it on-site.
Real supportTalk to a real person. No chatbot maze - straightforward help from the team that built the product.

simple, transparent pricing

Plans that grow with you

All prices include UK VAT. Every plan includes all features - no locked tiers.

Solo

£34.99/mo inc VAT

1 admin/staff, 2 crew

Every feature included
Customer portal and Stripe
30-day free trial

Start free trial

HiveSuite vs other FSM software

Considering other field service management tools? We've written honest, feature-by-feature comparisons so you can make the right call.

HiveSuite vs JobberA popular US-based FSM tool. See how pricing and features compare for UK businesses.

HiveSuite vs ServiceM8Australian FSM software widely used in the UK. Compare scheduling, mobile app, and billing.

HiveSuite vs TradifyA well-known job management tool for UK trades. Full feature and value comparison.

HiveSuite vs WorkflowMaxPopular field service platform. See where HiveSuite offers more for UK contractors.

View all comparisons

faq

Common questions about FSM software

What is FSM software?

Field Service Management (FSM) software is a platform that helps businesses manage work carried out at customer locations. It typically covers job scheduling, team dispatch, mobile access for field engineers, customer quoting and invoicing, and payment collection - all connected in a single system. Without it, businesses rely on spreadsheets, WhatsApp, and paper invoices, which slow everything down.

What is the best field service management software in the UK?

HiveSuite is purpose-built for UK contractors and mobile service businesses. It combines job scheduling, a field engineer app, customer management, invoicing, and Stripe payments in one platform - with UK pricing including VAT and plans from £34.99/month. Unlike US or Australian tools that have been adapted for the UK market, HiveSuite was built from the ground up with British trades businesses in mind.

How much does FSM software cost in the UK?

HiveSuite starts at £34.99/month (inc. VAT) for the Solo plan, covering 1 admin/staff and 2 crew seats with every feature included. The most popular Small Team plan is £89.99/month for up to 5 admin/staff and 5 crew seats. All plans include a 30-day free trial with no credit card required.

What features should good FSM software have?

Good FSM software should include job scheduling and calendar management, mobile access for field engineers, customer quoting and invoicing, integrated payment collection, real-time job status updates, time tracking, inventory management, and a customer portal. HiveSuite includes all of these across its HiveCRM, HivePlanner, HiveCrew, HiveIntel, HiveHire, HiveFleet and Time Off - and every feature is available on every plan. There is also a native Android app on Google Play with offline mode for sites with no signal.

Is HiveSuite suitable for small field service businesses?

Yes. HiveSuite is designed to scale from sole traders upwards. The Solo plan at £34.99/month suits one-person operations and small teams, with every feature included from day one. There are no locked features - you get the full FSM platform on every plan, not a stripped-down entry tier.

Does FSM software work on mobile phones?

HiveSuite has a native Android app on Google Play with offline mode, so engineers can keep working in plant rooms, basements and rural sites with no signal and everything syncs when they reconnect. HiveCrew is the field team part of the platform - engineers view their jobs, check in, log time, update job status, add photos and notes, flag issues and issue certificates with signatures from their phone. On iPhone it installs as a web app while the native iOS app awaits App Store approval.

Can FSM software handle recurring jobs and maintenance contracts?

Yes. HiveSuite supports recurring jobs daily, weekly, fortnightly, three weekly, monthly, every 6 months, annually or on a custom interval. Recurring invoices are also fully automated, making it straightforward to manage maintenance contracts, service agreements, and regular customers without re-entering details each time.

Do customers need to install anything to use the customer portal?

No. The HiveSuite customer portal is browser-based. Customers receive a login link and access their portal on any device without downloading an app. They can view job history, approve quotes, pay invoices via Stripe, and send messages to your business - all from their browser.