Field service management
software UK businesses rely on.
Schedule jobs, dispatch your field team, send branded quotes and invoices, collect Stripe payments, and track everything from one platform. Built for UK contractors and mobile service businesses - from sole traders to 50-person operations.
Job scheduling
Drag-and-drop calendar with conflict detection and real-time team availability.
Field engineer app
Your team view jobs, log time, and raise invoices from their phone - on-site.
Invoices & Stripe
Quote, invoice, and collect payment the same day. Included on all plans.
AI analytics
HiveIntel dashboards so you always know how your business is performing.
The basics
What is FSM software?
Field Service Management (FSM) software is a platform that helps businesses manage work carried out at customer locations. It connects your office, your field team, and your customers in one system.
At its core, FSM software handles job scheduling, team dispatch, mobile access for engineers in the field, customer communication, and the billing cycle from quote to payment. Without it, most businesses rely on spreadsheets, WhatsApp, and paper invoices - which slow everything down, lead to missed jobs, and delay getting paid.
HiveSuite is FSM software built specifically for UK contractors and mobile service businesses - with UK pricing that includes VAT, and features designed around how British trades businesses actually work day to day.
Scheduling
Manage your job calendar, assign engineers, and prevent double-bookings with conflict detection.
Dispatch
Send jobs to your team instantly. They see everything they need on their phone.
Quoting & invoicing
Send branded quotes and invoices from the field or the office in seconds.
Payment collection
Stripe payment links on every invoice so customers pay the same day.
Customer portal
Customers log in to view jobs, approve quotes, and pay invoices online.
Industries we serve
Which field service businesses use HiveSuite?
HiveSuite is used by UK contractors and mobile service businesses across dozens of trades. Any business that sends people out to jobs can benefit from FSM software.
Electricians
Plumbers
Gas engineers
Landscapers
Cleaners
General builders
Locksmiths
HVAC engineers
IT & AV installers
Pest control
Security firms
Window fitters
...and any other trade or mobile service business that schedules jobs and invoices customers.
The full platform
One FSM platform. Four powerful products.
Every HiveSuite plan includes all four products. No add-ons, no upsells - the complete field service management suite from day one.
HiveCRM
Customers, quotes & invoicing
Complete customer database with full job history, professional quoting, recurring invoices, Stripe payment collection, inventory management, and a branded customer portal. Every customer interaction in one place.
- Customer database with full history
- Branded quotes with one-click email
- Recurring invoices for maintenance contracts
- Stripe payment links on every invoice
- Quote-to-invoice conversion in one click
- Customer portal included on all plans
HivePlanner
Job scheduling & dispatch
Drag-and-drop job scheduling with real-time team availability, conflict detection, and automatic notifications to engineers. Assign jobs and your team sees their schedule instantly in the field app.
- Drag-and-drop job calendar
- Real-time team availability view
- Conflict detection and scheduling alerts
- Automatic job notifications to engineers
- Recurring job scheduling
- Job status tracking from the field
HiveCrew
Field engineer mobile app
Your field team's home base. Engineers see their jobs, clock in/out, capture signatures, update job status, and raise invoices from their phone while on-site.
- Daily job list and schedule view
- Clock in/out time tracking
- Customer signature capture
- On-site invoice and payment collection
- Job notes and activity logs
HiveIntel
AI analytics & reporting
Business intelligence designed for field service companies. Ask your data questions in plain English, build custom dashboards, schedule automated report delivery, and share insights with your team or directors.
- AI assistant for plain-English queries
- Visual query builder - no code needed
- Custom dashboards for your KPIs
- Scheduled automated report delivery
- Revenue, jobs, and team performance views
- Professional exports for clients or directors
Full feature set
Everything your field service business needs
Every feature below is included on every HiveSuite plan - from Solo to Enterprise. No feature locks, no add-ons.
Job scheduling
Drag-and-drop calendar with team availability, recurring jobs, and conflict detection built in.
Field engineer app
Your team manage their day from their phone - jobs, time, location, signatures, and invoices.
Customer management
Full CRM with contact history, notes, site addresses, and job records for every customer.
Quotes & estimates
Professional branded quotes sent by email or directly from your phone while still on-site.
Invoicing
Recurring invoices, an invoice reminder board, and one-click conversion from accepted quotes.
Stripe payments
Payment links on every invoice. Customers pay online - faster than BACS and no chasing needed.
Customer portal
Branded self-service portal where customers view jobs, approve quotes, and pay invoices.
Time tracking
Full time tracking for every engineer. Clock in/out, view timesheets, and export for payroll.
Inventory management
Track stock levels, manage purchase orders, record suppliers, and get low-stock alerts.
Embeddable forms
Custom forms for your website that automatically create customers and quotes on submission.
AI analytics
HiveIntel gives you dashboards, AI queries, and scheduled reports with no spreadsheets needed.
Document attachments
Attach photos, certificates, contracts, and compliance documents to any job or customer record.
Customer portal messaging
Communicate with customers directly through the portal. Toggle messaging on per customer for two-way conversation.
Recurring jobs
Set up jobs that repeat on any schedule - never miss a maintenance visit or service agreement.
User roles
Two user levels - admins manage the business, team members access their jobs and field tools.
QuickBooks Online
Sync invoices, customers, and payments with QuickBooks Online. No double-entry, no manual exports.
Why HiveSuite
Why UK businesses choose HiveSuite over other FSM tools
Built for the UK
UK VAT, GBP pricing, and features designed for how British trades businesses work - not adapted from a US or Australian product.
Everything in one place
Scheduling, field app, CRM, invoicing, and analytics - one login, one subscription, no integrations to maintain.
Honest, inclusive pricing
Every feature on every plan. No bronze/silver/gold tiers. No surprise charges for Stripe or the customer portal.
Genuinely mobile-first
HiveCrew is a dedicated field app - not a desktop website resized for mobile. Your team actually use it on-site.
Real support
Talk to a real person. No chatbot maze - straightforward help from the team that built the product.
Simple, transparent pricing
Plans that grow with you
All prices include UK VAT. Every plan includes all features - no locked tiers.
Solo
£34.99/mo
1 admin, 2 team members
Small Team
Most popular£89.99/mo
5 admins, 5 team members
Growing Team
£149.99/mo
10 admins, 10 team members
Professional
£249.99/mo
20 admins, unlimited team
Enterprise
£499.99/mo
Up to 50 users
30-day free trial - no credit card required - cancel any time
How we compare
HiveSuite vs other FSM software
Considering other field service management tools? We've written honest, feature-by-feature comparisons so you can make the right call.
HiveSuite vs Jobber
A popular US-based FSM tool. See how pricing and features compare for UK businesses.
HiveSuite vs ServiceM8
Australian FSM software widely used in the UK. Compare scheduling, mobile app, and billing.
HiveSuite vs Tradify
A well-known job management tool for UK trades. Full feature and value comparison.
HiveSuite vs WorkflowMax
Popular field service platform. See where HiveSuite offers more for UK contractors.
FAQ
Common questions about FSM software
What is FSM software?
Field Service Management (FSM) software is a platform that helps businesses manage work carried out at customer locations. It typically covers job scheduling, team dispatch, mobile access for field engineers, customer quoting and invoicing, and payment collection - all connected in a single system. Without it, businesses rely on spreadsheets, WhatsApp, and paper invoices, which slow everything down.
What is the best field service management software in the UK?
HiveSuite is purpose-built for UK contractors and mobile service businesses. It combines job scheduling, a field engineer app, customer management, invoicing, and Stripe payments in one platform - with UK pricing including VAT and plans from £34.99/month. Unlike US or Australian tools that have been adapted for the UK market, HiveSuite was built from the ground up with British trades businesses in mind.
How much does FSM software cost in the UK?
HiveSuite starts at £34.99/month (inc. VAT) for the Solo plan, covering 1 admin and 2 team members with every feature included. The most popular Small Team plan is £89.99/month for up to 5 admins and 5 team members. All plans include a 30-day free trial with no credit card required.
What features should good FSM software have?
Good FSM software should include job scheduling and calendar management, mobile access for field engineers, customer quoting and invoicing, integrated payment collection, real-time job status updates, time tracking, inventory management, and a customer portal. HiveSuite includes all of these across its four products - HiveCRM, HivePlanner, HiveCrew, and HiveIntel - and every feature is available on every plan. There is also an Android app on Google Play.
Is HiveSuite suitable for small field service businesses?
Yes. HiveSuite is designed to scale from sole traders upwards. The Solo plan at £34.99/month suits one-person operations and small teams, with every feature included from day one. There are no locked features - you get the full FSM platform on every plan, not a stripped-down entry tier.
Does FSM software work on mobile phones?
HiveSuite has an Android app available on Google Play. HiveCrew is the field team section of the platform - engineers view their jobs, log time, update job status, capture customer signatures, and raise invoices from their phone while on-site.
Can FSM software handle recurring jobs and maintenance contracts?
Yes. HiveSuite supports recurring jobs on any schedule - daily, weekly, monthly, or custom intervals. Recurring invoices are also fully automated, making it straightforward to manage maintenance contracts, service agreements, and regular customers without re-entering details each time.
Do customers need to install anything to use the customer portal?
No. The HiveSuite customer portal is browser-based. Customers receive a login link and access their portal on any device without downloading an app. They can view job history, approve quotes, pay invoices via Stripe, and send messages to your business - all from their browser.
Stop running your field service business on spreadsheets.
Try HiveSuite free for 30 days. Schedule jobs, dispatch your team, send invoices, and collect payment from one platform - set up in under an hour.
30-day free trial - no credit card - cancel any time - all features included