Schedule onsite visits across your clients' sites, quote and supply hardware, bill support contracts automatically and keep a record of every visit, without replacing your helpdesk.
30-day free trialEvery feature, every planFrom £34.99/mo inc VAT
What's included
built for your business
Many locations per client, each with contacts, access notes, documents and visit history.
Book installs, visits and recurring site days on HivePlanner and assign engineers.
Quotes with options for hardware and installation, accepted online with a deposit if you need one.
Laptops, cables and spares as stock items with purchase orders and low-stock alerts.
Recurring invoices for monthly support, with order numbers on every invoice.
Clients raise onsite visit requests through the Customer Portal.
Most IT support runs through a helpdesk, but onsite work does not fit neatly into one: installs, office moves, hardware supply and regular site days. HiveSuite handles the field side, the visits, the kit and the billing, alongside the tools you already use.
HiveSuite is not a helpdesk, ticketing, remote monitoring or remote access tool, and it does not track service level agreements. Use it for onsite visits, quotes, hardware and invoicing.
Each client can have many locations, each with its own contacts, access notes and warnings, documents and history. Add a case handler, such as the office manager, and choose who receives job messages.
Book installs and onsite visits on HivePlanner, and set up recurring site days weekly, monthly or on a custom interval. Clients can raise visit requests through the Customer Portal, which arrive in HivePlanner for you to approve.
Quote hardware and installation with options on interactive quotes. Line items can carry a cost price, so you see the margin. Track stock with low-stock alerts and raise purchase orders to suppliers, and engineers record what they install on each job.
Set up recurring invoices for monthly support contracts and choose whether they are sent automatically. Record the client's order (PO) number on jobs so it carries onto invoices, and raise invoices for project work straight from the job. HiveSuite connects to Xero and QuickBooks.
Engineers use HiveCrew on their phone to see their own jobs, site notes and photos, tap On my way and Arrived, log time, record materials and add photos and notes as they work. They see only what you allow. The native Android app works offline and syncs each change when it reconnects. On iPhone, HiveSuite runs as an installable web app that needs a connection while the native iOS app awaits App Store approval.
HiveSuite is UK-built, priced in GBP including VAT, and every plan includes every feature. Plans start at £34.99 per month, with a 30-day free trial and no credit card required. See pricing.
how it works
Create a professional branded quote from your phone while still with the customer. Send it instantly by email.
Drag the job onto your visual calendar. Assign to a team member. They see it on HiveCrew immediately.
Convert the quote to an invoice in one click, or raise it from the job with the parts and hours used. Add a Stripe payment link so customers can pay online.
30-day free trial with full access. No credit card needed. Set up in under a minute.
make it yours
Every business works differently. HiveSuite gives you the tools to tailor quotes, invoices, jobs, and customer records to match the way you actually work - no developer needed.
Add your own fields to customers, quotes, invoices, and jobs. Text, dropdowns, dates, multi-select, checkboxes - capture exactly what your business needs.
Build formulas that auto-calculate values on quotes and invoices. Add surcharge fields that feed directly into your totals - no manual maths.
Define your own job, quote, and invoice statuses with custom colours and transition rules. Match the stages your business actually uses.
Design your own quote and invoice PDFs with your branding. Custom fields and calculated values pull through automatically.
Add forms to your website that create customers and draft quotes in HiveSuite, let customers pick a booking slot, and track every lead to Won in one inbox. Capture the information that matters to your trade.
HiveSuite is actively developed based on user feedback. New workflow customisations and features are added regularly - if something is missing, let us know.
the full platform
Every plan includes every product - no picking and choosing.
Customers, quotes, invoices
Every customer, quote and invoice in one place, so nothing is typed twice.
Scheduling and pipeline
Drag jobs onto the calendar, see who is free and catch clashes early.
Ask, reports, dashboards
Ask about your business in plain English and get a report back in seconds.
Your team, in sync
Everyone sees their next job first, tracks time and updates jobs from site.
Equipment hire and rental
Hire out kit from your stock list, priced from rate cards and booked onto jobs.
Vans, plant and drivers
MOT, tax and insurance reminders, daily vehicle checks and vehicles booked onto jobs.
Holiday and absence
Allowances, requests and sickness, checked every time someone is booked.
simple pricing
No feature locks and no per-module pricing. Prices include VAT. Month-to-month, cancel any time.
Solo
£34.99/mo inc VAT
1 admin/staff, 2 crew
Small Team
£89.99/mo inc VAT
5 admin/staff, 5 crew
Growing Team
£149.99/mo inc VAT
10 admin/staff, 10 crew
Professional
£249.99/mo inc VAT
20 admin/staff, unlimited crew
Enterprise
£499.99/mo inc VAT
Up to 50 users
overheard in the hive
"Moving from WhatsApp to HiveSuite was the best move I've made for my locksmith business."
The automation handles my website leads and quotes while I'm out on jobs, and HiveIntel found over £300 in unpaid invoices I'd completely forgotten about.
"I can literally ask 'who hasn't paid me yet' and get the answer in seconds."
Typos? Doesn't matter. If you're running everything from your phone, this just works.
"HiveSuite is by far the easiest management tool I've used for a small business."
Working directly with the developers to shape new features has made a real difference to how I run things.
See what others say on Trustpilot
similar industries
Yes, for onsite work: client sites, visit scheduling, hardware quotes and stock, support contract billing and visit records, from £34.99/month including VAT.
No. HiveSuite does not include helpdesk ticketing, remote monitoring, remote access or SLA tracking. It handles onsite visits, quotes, hardware and invoicing.
Yes. Clients can raise job requests through the Customer Portal, which you approve and turn into jobs in HivePlanner.
Yes. Recurring invoices follow your chosen schedule and can be sent automatically.
Yes. Stock items, low-stock alerts and supplier purchase orders are included on every plan.
Plans start from £34.99/month (Solo) and go up to £499.99/month (Enterprise). All plans include every feature - quotes, invoicing, scheduling, HiveIntel AI reporting, customer portal, and more. Prices include VAT.
Yes - every plan includes a full 30-day free trial with no credit card required. You get access to all features from day one.
Yes. HiveSuite is fully responsive on any device. Team members access their jobs through HiveCrew, which is available as a native app on Android and as an installable web app on iPhone.
Yes, on Android. The HiveSuite Android app has offline mode switched on for every account: your upcoming and overdue jobs, customer details, site notes and checklists are saved to the phone, and anything you change syncs when you are back online. On iPhone, HiveSuite runs as an installable web app and needs a connection.
Yes. HiveSuite is built and supported by a UK-based team, priced in GBP including VAT, and designed for UK contractors and mobile service businesses.
Yes. Plans are month to month with no contracts, and you can cancel whenever you like from your account settings, with no cancellation fees. You keep access until the end of your current billing period or free trial, so export any data you need before then. Refunds are covered by our Refund & Cancellation Policy.
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