Locksmith software
to manage call-outs, jobs & invoices.

Why UK locksmith businesses choose HiveSuite

Locksmith work is fast, reactive, and mobile. You need to dispatch engineers instantly, quote on the doorstep, invoice on completion, and get paid before you leave. HiveSuite gives locksmith businesses one platform to manage emergency callouts, planned lock changes, security surveys, commercial maintenance contracts, and parts inventory - all from your phone.

HiveSuite is UK-built, priced in GBP including VAT, and designed for how UK service businesses actually work. No per-user pricing, no feature locks - every plan includes everything from day one.

Fast job dispatch for emergency lockouts

When a lockout call comes in, speed matters. HiveSuite lets you create a job and assign it to a locksmith in seconds from the web or your phone. Your engineer sees the customer's address, contact details, job notes, and one-tap directions on the HiveCrew app immediately. No phone calls back and forth, no scribbling addresses on paper.

For locksmith businesses with multiple engineers, HivePlanner shows you who is available and where they are, so you can dispatch the nearest locksmith to the job.

Quoting and invoicing on the doorstep

Most locksmith work is quoted and invoiced on-site. HiveSuite lets you build a professional quote on your phone while standing at the customer's door. Add parts, labour, and callout charges, then convert to an invoice on completion - all in a couple of taps. With interactive quotes, customers can choose their options and approve online - a deposit invoice is raised automatically.

HiveAssist, the built-in AI assistant, can draft quote line items from a short description of the work, saving you time on repetitive quoting for common jobs like lock changes and cylinder replacements.

Managing planned work alongside reactive callouts

Locksmith businesses do not just handle emergencies. Planned lock changes, security surveys, master key system installations, and commercial maintenance contracts are all part of the mix. HivePlanner is a visual drag-and-drop calendar that lets you schedule planned work alongside reactive callouts. Set up recurring jobs for commercial maintenance contracts that auto-generate each cycle.

Parts and lock inventory tracking

Locksmiths carry stock in the van - cylinders, locks, handles, padlocks, and hardware. HiveSuite's inventory management lets you track stock levels, set low-stock alerts, and raise purchase orders for your suppliers. Log parts used against each job so you always know what you have in stock and what needs reordering.

Getting paid on-site for locksmith work

The best time to get paid for locksmith work is before you leave the customer's property. HiveSuite makes this easy - convert any quote to an invoice in one tap and share a Stripe payment link by text or email. Customers pay from their phone in seconds. For commercial maintenance contracts, set up recurring invoices that send automatically each cycle.

The invoice reminder board tracks every outstanding payment at a glance.

Customer portal

The HiveSuite customer portal gives your customers a branded login where they can view their job history, approve quotes, and pay invoices. Commercial clients and property managers can log in and see all their lock change records and maintenance history in one place.

Xero and QuickBooks integration

HiveSuite integrates with Xero and QuickBooks so your invoices, payments, and customer records sync automatically. No double-entry, no manual exports - your bookkeeper or accountant always has up-to-date figures.

Keep your team in the loop

Team members log in to HiveCrew where they see only their own jobs for the day - customer addresses, job notes, and one-tap directions. They update job status, log their hours, and upload photos. Everything syncs back in real time. HiveCrew is available as a native app on Android and as an installable Progressive Web App on iOS with push notification support. Your locksmiths see only their own jobs - not your full customer database or financials.

Built for UK locksmiths, not adapted from a US product

HiveSuite is designed from the ground up for UK service businesses - GBP pricing that includes VAT and workflows that match how UK locksmith businesses actually operate. Plans start from just £34.99 per month with a 30-day free trial and no credit card required. Every plan includes every feature.